Supporting MSP Operations
AI Agent in Action
Tech teams are stretched thin. AI picks up the slack.
If you're running an MSP, you know what the daily chaos feels like. Dozens of support tickets, recurring password resets, and clients expecting updates before you've even had your first coffee.
The pressure to maintain high SLAs while managing limited resources is real. Tickets stack up. Follow-ups slip through. And your best technicians spend hours on tasks that could've been handled in seconds.
Your best engineers waste time doing things they've done a hundred times before. Clients get impatient waiting for callbacks. And hiring more people? Let's not even talk about how expensive and time-consuming that is.
FEATURES
Made for MSPs who need breathing room
Your team's got enough on their plate. Conversational AI picks up all the work you want it to.
Voice AI that understands IT talk
Your clients aren't calling about shoe sizes. They're talking VLANs, VPNs, and version conflicts. Our AI agents are and can be trained on technical language, so they don't just listen… they actually understand.
Smart escalation that follows your playbook
Not every issue should be escalated the same way. Conversational AI follows your escalation rules, whether we're talking about it based on client tier, time of day, or issue severity.
It alerts the right people, logs the handover, and keeps everyone in the loop. You stay compliant, responsive, and ahead of the SLA clock.
AI CRM built for tech support, not just sales
Most CRMs weren't made for ticket-heavy, SLA-driven teams like yours. Ours is. Our built-in CRM tracks every ticket, call, and client interaction automatically.
It logs support issues as they come in, escalates based on urgency, and syncs with your existing PSA or ITSM tools. No double-handling. No missed follow-ups.
CONVERSATIONAL AI: THE SOLUTION FOR MSPS
Let tech handle your tech
Instead of adding to the workload, our AI agents take it off your plate. They answer calls, log tickets, escalate issues, and follow up with clients, all while syncing with the tools you already use.
It's not just 'AI' for the sake of it. It's an extra set of hands that doesn't sleep, doesn't get tired, and doesn't forget what it was doing. And no, it doesn't have to replace your team if you don't want it to. Conversational AI for MSPs could just help you get to the good stuff faster.
USE CASES
How Conversational AI Works for MSPs
Conversational AI can handle any task across voice, chat, email, and SMS. It captures requests, logs them into your systems, and follows your workflows.
Direct Integration with Your PSA
Our agents and platform can integrate with whatever ticketing software or tools you use. Every call is captured, logged, and assigned instantly to your PSA boards.
Seamless integration ensures tickets flow directly into Halo, ConnectWise, Autotask, Kaseya, and more, removing manual steps and saving time.
Direct Integration with Your PSA
Our agents and platform can integrate with whatever ticketing software or tools you use. Every call is captured, logged, and assigned instantly to your PSA boards.
Seamless integration ensures tickets flow directly into Halo, ConnectWise, Autotask, Kaseya, and more, removing manual steps and saving time.
Direct Integration with Your PSA
Our agents and platform can integrate with whatever ticketing software or tools you use. Every call is captured, logged, and assigned instantly to your PSA boards.
Seamless integration ensures tickets flow directly into Halo, ConnectWise, Autotask, Kaseya, and more, removing manual steps and saving time.
What Our clients are Saying
Don't just take our word for it. Here's what real users are saying about how Conversational AI is changing the way they do business.
Frequently Asked Questions
Got questions? We've got answers.
Managed service providers (MSPs) are using AI to automate ticket triage, respond to client queries faster, manage escalations, and handle after-hours support without hiring more staff. AI voice and chat agents can log incidents, follow escalation rules, and update clients.
With Conversational AI, MSPs go a step further by integrating AI directly into our CRM and your platforms. That means fewer missed tickets, faster response times, and better SLA performance.
Yes, absolutely. Conversational AI is built for enterprise-grade security and compliance from the ground up. All data handled by the platform, including call recordings, transcripts, voice data, voice generation, and associated metadata, is encrypted both at rest and in transit.
We ensure auditable interactions, meaning every conversation and data point can be tracked for full transparency and accountability.
Crucially, Conversational AI does not self-learn from your clients' data unless you explicitly opt in, giving you complete control over data usage and ensuring sensitive information remains protected.
Absolutely! Conversational AI is built to match your MSP's brand, workflows, and technical environment. You can customise the agent's tone (whether it's friendly, formal, or straight to the point) and define how it responds to different types of clients and requests.
You also have full control over escalation rules, response logic, and ticket routing paths. From voice prompts to chat scripts, every interaction can reflect your internal playbook.
TAILORED DEMO
Ready to automate without rebuilding your stack?
You don't need a full rebuild. You just need a smarter way to manage the load. Conversational AI for Managed Service Providers helps you reduce manual work, keep clients happy, and get your team focused on real technical problems.
