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Conversational AI
We help Australian businesses automate business process by integrating Enterprise grade Artificially Intelligent employees for your modern small to enterprise business
80%
Improvement in work performance70%
Increased efficiency in customer interactions88%
Cost savings10x
Increase in sales and conversions
What You Can Do With Conversational AI
Whatever your situation, our AI tools are built to solve real problems, without the fuss. Each product runs smoothly on its own, but they work even better together.
Voice AI Agents
Answer and route calls, qualify leads, take bookings, and even handle follow-ups. Our voice agents sound natural and know when to escalate.
Conversational AI CRM
Stay on top of every interaction. Our built-in CRM logs every conversation, follow-up, and update automatically. It's not just data storage; it's memory that makes it work better and smarter.
Live Chat AI Agents
Website chat should do more than say "hi." Our AI answers questions, books appointments, collects info, and passes on warm leads to your team.
SMS AI Agents
Not everyone wants to talk. Let our AI handle inbound texts, send reminders, follow up with leads, and keep the conversation going over SMS without manual input.
Email AI CRM
Tired of writing the same email replies? Let our AI handle it. From support tickets to lead follow-ups, email agents manage your inbox with speed and accuracy.
BENEFITS AND FEATURES
One platform for every conversation
Did you know that Conversational AI is the ONLY private cloud full voice AI and CRM integrated platform solution on the market?
From customer service to project delivery, this CRM adapts to how you work:
Unified dashboard
See every conversation, task, and update in one place. The CRM dashboard provides a clear overview of interactions, reports, and analytics so AI agents and teams know exactly what to do next.
Multi-channel capabilities
Unify voice, chat, SMS, and email AI agents onto one platform for seamless, consistent customer engagement.
Hyper-personalised interactions
AI agents use phone numbers and history to enable consistent, contextual, and highly personalised conversations.
Automated follow-ups and scheduling
The system reviews leads every three days, using conversation analysis to determine the best next steps.
Achieve true 24/7/365 service
Eliminate business hours. Your agents provide instant, accurate service 24/7 across every channel.
Campaign management
Plan, launch, and track outbound campaigns that align with ongoing conversations directly from the CRM.
Self-learning and self-optimising engine
Trained, self-learning agents instantly optimise performance and unify control via an insightful, central CRM platform.
Dynamic agent training
Train agents with a playbook. Use simple instructions to modify behaviour and enhance performance in real-time.
Insightful reporting and analytics
Our agentic reporting acts as your integrated data analyst, querying hundreds of chat and call transcripts.
Seamless API integrations
The platform uses API capabilities to fully integrate with any other CRM, helpdesk, or legacy tools you use.
White-label ready
Fully rebrand the CRM and deliver Conversational AI experiences under your business identity.
PRIVACY AND SECURITY
The ONLY sovereign AI platform
Secure your enterprise data like no other solution can. We offer absolute data sovereignty with the market's only full voice AI and CRM platform built for private environments.
Exclusive Integration
The only platform providing full voice AI natively integrated with CRM in a private cloud environment.
Australian Data Sovereignty
Host on-premise or via private cloud on Australian servers to guarantee compliance and data jurisdiction.
Maximum Control
Own your deployment and maintain total control over data, security, and upgrades.
ANALYTICS AND REPORTING
Get instant insights with agentic AI reporting
Turn every conversation, transcript, and data point into an immediate, actionable report. Our AI agents don't just summarise data. You can have them process it contextually, providing the strategic insights you need, the moment you ask for them.
Harness the power of your conversational data
Let AI manage the data, while you manage the results.
Instant Metrics
Ask for volume, duration, sentiment scores, and first-call resolution rates across any channel or time period.
Operational Optimisation
Agents analyse thousands of conversations to identify specific, repeatable actions that improve QA and operational outcomes.
Strategic Answers
Ask strategic questions and receive actionable, cross-departmental recommendations.
AI Built for Your Industry
Your business runs on different moving parts like support requests, billing, sales, and follow-ups.
Conversational AI learns how you work and fits right into your day-to-day.
Explore how our AI agents power results across industries.
AI Receptionist
Greet callers, route them to the right team, and handle bookings or cancellations. Our AI receptionist answers every call instantly, keeps your calendar up to date, and makes sure your front desk runs smoothly even when no one's there.
See How It's Done
Debt Collection
Reach more customers, track promises to pay, and follow up consistently. Our AI handles sensitive collection calls with tact and precision, while keeping your CRM updated and compliant every step of the way.
See How It's Done
Healthcare
Book appointments, send reminders, and help patients find the right specialist, all while staying HIPAA-compliant and aligned with your practice's protocols.
See How It's Done
Banking & Finance
Manage client queries about balances, transactions, or loan processes with secure, compliant AI that understands financial terminology and sensitive data handling.
See How It's Done
Real Estate
Qualify leads, book property viewings, and follow up with interested buyers instantly. Let AI keep the conversation going while agents close deals.
See How It's Done
Customer Service and Support
Automate first-level support, deflect repetitive tickets, and escalate the complex stuff. Free up your human agents to focus on what truly requires a human touch.
See How It's Done
IT & Managed Service Providers (MSPs)
Handle tickets, escalate technical issues, and send status updates without needing a human in the loop. Our AI integrates with ITSM tools and supports clients 24/7.
See How It's DoneTHE CONVERSATIONAL AI ADVANTAGE
You only need our AI agents and CRM to scale
Your business is built on conversations. If you're still relying on humans to manage 100% of those interactions, you've hit a wall. You can't scale, you can't offer 24/7 service, and your costs are too high.
Conversational AI can learn your operations performance in just one click or question, gaining immediate insights into bottlenecks, lead qualification rates, and agent efficiency without waiting for monthly reports.
89% on costs
88% on costs
88% on costs
Human Sales Rep
AI Receptionist
89% on costs
AI Sales Employee
88% on costs
AI Customer Service Agent
88% on costs
What Our Clients are Saying
Don't just take our word for it. Here's what real users are saying about how Conversational AI is changing the way they do business.
INTEGRATIONS
We Connect with
Your Telephony, Tools, and CRM
Everything you need to know
Schedule a quick demo and experience how Conversational AI can improve your sales, support, and CRM workflows. No pressure, no long forms, just smart tech in action.
Conversational AI refers to artificial intelligence systems that can hold real-time conversations with people across different communication channels.
Unlike basic chatbots, conversational AI uses natural language understanding and contextual memory to respond, escalate, and complete tasks.
Agentic AI is a more advanced form of automation where AI systems respond and manage actions. It's basically an AI agent that can answer a call, collect information, update your CRM, and trigger a backend process, all without needing a human to step in.
We at Conversational AI offer the best privacy-first, enterprise-grade platform that's built for high-volume, high-compliance environments.
It supports full multichannel communication, AI-first workflows, and client-owned infrastructure. That means you get better performance without losing control of your data.
Yes. Conversational AI's voice agents can handle both inbound and outbound calls using real-time natural language processing, which allows them to:
- Follow dynamic scripts
- Respond to live inputs
- Ask questions
- Route calls
- Complete transactions
Just like a human rep, our system can manage it all while keeping your CRM updated in real time.
Absolutely. Automation is at the core of what we do. Our platform supports workflow automation across all supported channels: voice, SMS, email, and live chat.
Each deployment is tailored to your use case, and we offer both hosted pilots and full infrastructure control so you can scale automation your way.
Yes. Every voice interaction handled by our AI agents is recorded and transcribed for quality assurance, compliance, and operational transparency.
You'll have access to full call logs, searchable transcripts, and analytics dashboards to review performance, identify issues, and improve response strategies.
All data (transcripts, recordings, voice data and generation, and metadata) is encrypted in transit and at rest, with MFA and least-privilege protocols enforced across environments.
Clients can request data redaction or anonymisation, and nothing is stored longer than needed. Your data stays in your control, and our AI never self-learns from your conversations unless you opt in.
Want to see how our AI agents work in real time?
Schedule a quick demo and experience how Conversational AI can improve your sales, support, and CRM workflows. No pressure, no long forms, just smart tech in action.
