About Conversational AI

Sovereign voice AI, built in Australia.

The only full-stack voice AI + CRM platform hosted on Australian infrastructure. We help Australian businesses automate every conversation — calls, SMS, email, chat — with enterprise-grade AI agents that run inside your perimeter, not someone else's cloud.

Talk to Us See the platform
Founded
2023by Digital Soul Technologies
Based in
SydneyAustralian-owned & operated
Servers
100% AUOn-prem & private cloud
Live in
7 industriesHealthcare, finance, MSP & more
Why we exist

Australian businesses shouldn't have to choose between voice AI that works and data that stays home.

— The founding bet of Conversational AI
Our story

Built for the Australian businesses everyone else ignored.

Two moments shaped why this company looks the way it does today.

Moment 01 · 2023 The voice AI gap
The gap we kept hitting

Voice AI that worked lived in someone else's cloud.

Conversational AI was built by Digital Soul Technologies after spending years watching Australian healthcare clinics, finance teams, and debt-collection agencies hit the same wall: the voice-AI products that worked were US-hosted multi-tenant clouds; the ones that respected data sovereignty barely worked.

We started Conversational AI to close that gap.

Moment 02 · Today Production deployments
Production, not proofs-of-concept

10,000+ calls a month, for businesses that can't afford to be experimental.

Most voice-AI vendors will happily sell you a demo. We've built our reputation by going the other way: deployments that survive real traffic, real compliance audits, and real customers who don't want to be told "sorry, the AI is down today."

Our agents are in production across healthcare clinics, banking and finance teams, debt-collection agencies, real estate offices, and managed-service providers. Sub-second response latency, agentic follow-ups, multi-agent orchestration — all hosted on Australian servers or the customer's own private cloud.

By the numbers

Built to run, not to demo.

Every number below is from live production traffic, not pilot programs.

10,000+
Calls handled per month
In production across regulated industries
100%
Australian-hosted
On-prem, private cloud, or AU data centres
<800ms
Median voice latency
Real-time, no awkward pauses
88%
Average cost saving
vs. equivalent human-staffed teams
Where we run

Your data never leaves the continent unless you say so.

Every byte of customer audio, every transcript, every CRM record lives on infrastructure inside Australia — by default. You can run Conversational AI three ways, but the answer to "where does our data sit?" is always the same.

That posture matters when your industry is regulated, your customers are health workers or financial advisors, or your board has put data sovereignty on the risk register. We treat it as the floor.

On-premise Your hardware, your rules
Private cloud Isolated tenancy, AU region
AU-hosted Sydney, Melbourne, Perth
What we stand for

Four things we don't compromise on.

Not because they're marketing — because they're the reason our customers picked us.

01

Australian-first sovereignty

Your data stays in Australia by default. On-prem, private cloud, or AU-hosted — never a US multi-tenant default.

02

Privacy is the floor, not the ceiling

Enterprise-grade encryption in transit and at rest. We never train our LLMs on your customer data without explicit authorisation.

03

You own the deployment

Run it on hardware you control, with full audit trails, role-based access, and the option to disconnect from the public internet entirely.

04

Production over pitch decks

If we sell it, it's already running. We don't demo features that don't exist yet, and we don't ship code that hasn't survived real traffic.

Leadership

The team behind Conversational AI.

A small, technical, Australian team. We hire people who've actually built and shipped production voice systems — not just researched them.

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Founder / CEO

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  • Talk to them about. Topics or industries they personally take customer calls on.
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Co-founder / CTO

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Head of Customer Success

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Want to talk to the team that built it?

20 minutes. We'll walk you through what a sovereign deployment looks like for your business, and whether it makes sense for your stack.

Talk to Us +61 2 5500 7685
Close

Book a demo

Demo form integration ships in Stage 4 (Cloudflare Pages Function + AWS SES + Turnstile).

Conversational AI saved our team 30+ hours a week of manual call handling.

Placeholder Name

Head of Customer Operations, Acme Co.